Accessible Customer Service

Council adopted an Accessible Customer Service Standards Policy and trains its employees, members of Council, volunteers and students who interact with the public on behalf of Peterborough County with Customer Service Standards Training, and Accessibility Training Guide. These guides train users on their rights and responsibilities under the Accessibility for Ontarians with Disabilities Act (AODA), 2005.

The County is committed to providing accessible formats and communications supports for people with disabilities upon request. To request an accessible format or communication support please contact the Clerk at 705-743-0380 ext. 2101 or via email at clerksoffice@ptbocounty.ca.