Accessibility

Our goal is to remove barriers and provide accessible goods, services and facilities for all our residents. Peterborough County has adopted an Accessible Customer Service Standards Policy which acts as a guiding document for ensuring inclusivity for all. 

Peterborough County is committed to meeting the requirements outlined in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Peterborough County will, upon request, provide or arrange for the provision of accessible formats and communication supports as it relates to information about our goods, services or facilities.

Council adopted an Accessible Customer Service Standards Policy and trains its employees, members of Council, volunteers and students who interact with the public on behalf of Peterborough County with Customer Service Standards Training, and Accessibility Training Guide. These guides train users on their rights and responsibilities under the Accessibility for Ontarians with Disabilities Act (AODA), 2005.

The County is committed to providing accessible formats and communications support for people with disabilities upon request. To request an accessible format or communication support, please contact the Clerk at 705-743-0380 ext. 2101 or via email at clerksoffice@ptbocounty.ca.