Is your urgency an emergency?


Peterborough County/City Paramedics are being challenged by a continually increasing number of service requests.  Approximately 20% of people who call 911 do so for a non-urgent illness or injury which could be better managed by other health care providers.  When paramedics are responding to these non-urgent conditions, it can delay the response to urgent, life-threatening situations.

"It is important to remember that 911 is for emergencies and although we will answer every 911 call and provide medical assistance, phoning for an ambulance is not always the right call to make to get the right care." ~ Chief Randy Mellow

We encourage our residents to consider the other treatment options available and to make the call that best meets their needs.


Use self care or visit a pharmacy

For minor ailments, such as cold symptoms, scrapes and bruises or mild aches and pains, consider if your condition could be treated with rest or with supplies available at your local pharmacy.


Ontario 211 is a free service that can connect you with programs and services in our local community.  They can assist with:

  • community programs
  • employment and training
  • home care services
  • homelessness and housing
  • mental health and addictions
  • youth, family, and elder care services

When you don't know who to call, call 211.  For more information, watch this video.

If you need medical attention, but it's not an emergency, visit a doctor or clinic. 

The Peterborough Family Health Team offers extended hours clinics for those who are unable to get an appointment with their regular doctor.  For those who are not connected with a local physician, there is a walk-in clinic and virtual care clinic available.  You can also add your name to a wait-list, if you are not already connected with a local doctor.

For more information, call the Peterborough Family Health Team at 705-740-8020.


 For urgent or life-threatening conditions, call 911 immediately.  This may include:

  • chest pain
  • head injury
  • severe blood loss
  • breathing issues
  • loss of consciousness

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 Peterborough Paramedics would like to extend their gratitude to New South Wales Ambulance Service, who provided the inspiration for this campaign.