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Risk Management

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Peterborough County works to identify, assess and prioritize risks, and works to minimize, monitor, and control the probability and/or impact of unfortunate events.

An effective risk management practice does not eliminate risks, however by putting into place a wide range of programs that engage employees across all departments, we aim to create a community and workplace that emphasizes safety.

If you choose to make a claim to Peterborough County for property damage or personal injury, you must provide written notification as specified in the Municipal Act 2001. Please see below for more information on the County's claim process.

Making a Claim

If you choose to make a claim to the County for property damage or personal injury, you must provide written notification as specified in the Municipal Act 2001.

Notifying your insurance provider of the loss is the best way to protect your interests. Failure to notify your insurer at the onset of the loss may prejudice your right to recover under your insurance policy.

In some situations, you are required to place the County on notice within 10 days of the incident. To ensure that your claim meets the notice requirement, please forward your claim within the 10 day period, as follows:

By email
By mail or in person to:

County of Peterborough

Corporate Projects & Services

470 Water Street

Peterborough, ON

K9H 3M3

Claims will be investigated without prejudice, based on the facts as they present themselves and under standard legal practices and principles.

The personal information collected to investigate your claim is collected under the authority of the Municipal Act 2001, S.O. 2001, C.25 and will be disclosed to staff and service providers who require the information to investigate your claim against The County of Peterborough. Questions about the collection of this personal information should be directed to the Manager, Legislative Services/Clerk, 470 Water Street, Peterborough, ON K9H 3M3 or 705-743-0380

Fraudulent claims cost all taxpayers. The County will prosecute all fraudulent claims to the full extent of the law.

What to include when preparing your notice of claim:

When you are preparing your notice of claim, ensure that it contains the following information, as applicable:

Name, address and phone number of the person making the claim
Name, address and phone number of the person submitting the claim, if different from above
Date, time and exact location (address or closest intersection) of the incident causing damage, injury or loss
A brief description of what happened
The type of damage or injury sustained; first aid administered or ambulance called
Weather conditions
Footwear worn
Attach copies of estimates (at least two), invoices or expenses incurred as a result of the event, or list these and indicate “forthcoming”
Attach photographs taken or diagrams
List name(s) of County staff involved, where applicable
List name(s) of witness and contact information
List name(s) of any contractor involved, if known

Claim Handling Process

After a notice of claim is received, Peterborough County will provide acknowledgement of receipt. Depending on the nature of the claim, you may then be contacted by an insurance adjuster for more information.

How long does the claim process take?

The length of time it takes to investigate claims will vary from case to case based upon claim complexity and severity. Generally the investigation will be complete within 90 days.

How is a claim evaluated?

The considerations in evaluating a claim include:

The particular facts of the alleged loss;
The applicable law;
Whether the Peterborough County has legal responsibility;
The claimant’s role in the situation; and
The nature and extent of damages claimed, as well as the supporting documentation.

Is there a limitation period to file a claim?

Yes, under the Limitations Act 2002, you must issue legal action (Statement of Claim) in an Ontario Court within two years of the date of loss. Written notice to Peterborough County alone does not satisfy the requirement.

Contact(s)