Peterborough County Policy Statement

Peterborough County is committed to complying with the Ontario Human Rights Code, the Accessibility for Ontarian's with Disability Act (AODA) and all the standards under it in order to create a barrier-free Ontario.

Peterborough County adopted policies to comply with its responsibility under the AODA. The Integrated Accessibility Policy contains schedules for a Multi-Year Accessibility Plan and an Annual Work Plan which was adopted in 2013. 

Accessible Customer Service

Council adopted an Accessible Customer Service Standards Policy and trains its employees, members of Council, volunteers and students who interact with the public on behalf of Peterborough County with Customer Service Standards Training, and Accessibility Training Guide. These guides train users on their rights and responsibilities under the AODA. 

The County is committed to providing accessible formats and communications supports for people with disabilities upon request. To request an accessible format or communication support please contact Customer Service at 705-743-0380 or via email.

Accessibility Advisory Committee (AAC)

The AAC provides guidance on accessibility issues that will help people of all abilities access opportunities within the County and its surrounding municipalities. The Terms of Reference provide the Mission Statement, Goals and Objectives of the Committee. 

The AAC meets monthly and the Agendas/Minutes from each meeting are available to view online as well as other important Committee documents, such as Annual Work Plans and Customer Service Standards

Accessibility Feedback

If you would like to provide feedback to Peterborough County on any issue relating to Accessibility, please complete the Peterborough County Accessibility Feedback Form. 

Ontario Provincial Police (OPP) Media Release: Most of Canada now supports Text with 911 for Deaf, Hard of Hearing and Speech Impaired

FROM/DE: Corporate Communications                                DATE: December 1, 2016

(ORILLIA, ON) - The Ontario Provincial Police (OPP) is proud to support the national launch of Text with 911 (T9-1-1) for people who are deaf, hard of hearing, or speech impaired (DHHSI).

Since April 2015, the OPP has been equipped to receive emergency calls for service via T9-1-1 and for which the OPP is the Primary Public Safety Answering Point (P-PSAP), improving its capacity for emergency response and enhancing the safety for an important segment of the communities it serves.  

T9-1-1 enables emergency communication with OPP 9-1-1 call takers via text message (Short Message Service or SMS). In order to use T9-1-1, members of the DHHSI community must register their cell phones with their wireless carrier in advance.  Some older model phones may not be compatible. Those who have more than one cell phone will need to register each phone individually.

The T9-1-1 service is not intended for use by the general public. Police remind the public that the network does not support text to 9-1-1. In fact, there is no Public Safety Answering Point (PSAP) in Canada capable of accepting text to 9-1-1 messages at this time. As always, police continue to encourage everyone with a genuine emergency situation to make a voice call to 9-1-1 and provide information to the calltaker.

For more information on this initiative, visit the Canadian Wireless Telecommunication Association at


"The OPP has increased accessibility for persons with disabilities through extensive network upgrades to be able to offer Text with 9-1-1 service in the communities we serve. It's great that this important service is now available on a national basis."

- Deputy Commissioner Brad BLAIR - OPP Traffic Safety and Operational Support


 Audio Pedestrian Signals with Push Buttons

In the County, we have three signalized intersections equipped with Audio Pedestrian Signals (APS) with Push Buttons.  They are all located in Selwyn Township at the following locations:

  • County Road 18 / Wilcox Street (Bridgenorth)
  • County Road 29 / Albert Street (Lakefield)
  • County Road 29 / Concession Street (Lakefield)

  Learn how to use these navigational tools by watching this video.